Shipping & Delivery Policy

At Home Store Furniture, we work to get your furniture to you as quickly and safely as possible. Please review our delivery, shipping, and pickup policies before purchasing.

Regular Items — Estimated 1–3 Weeks

Regular merchandise is typically delivered within 1–3 weeks, depending on product availability, delivery location, and the delivery method selected.

All delivery timeframes are estimates and are not guaranteed.

In the rare event of an unexpected delay, please allow an additional 1–2 weeks.

If we become aware of a delay affecting your order, we will make reasonable efforts to notify you as soon as possible.

Custom & Special Orders — Estimated 2–3 Months

Custom and special-order merchandise typically has an estimated delivery timeframe of approximately 2–3 months.

Because these items are specially ordered or manufactured, arrival dates may be affected by circumstances outside our reasonable control.

Home Store Furniture is not responsible for unforeseen delays caused by manufacturers, production schedules, international shipping, customs processing, ports, freight carriers, weather, supply-chain disruptions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to notify customers when we become aware of a significant delay.

Delivery estimates are not guaranteed arrival dates. Unforeseen delays do not automatically qualify an order for cancellation or refund.

Delivery Fees & Services

Delivery, shipping, assembly, and other service fees are non-refundable once the applicable service has been performed.

Customers are responsible for ensuring that an authorized adult is available during the scheduled delivery window and that the delivery location is safe and accessible.

Delivery Inspection

Customers should inspect their furniture carefully at the time of delivery.

Any visible damage, incorrect merchandise, or missing pieces should be reported to the delivery team before they leave whenever reasonably possible.

Any damage discovered after delivery must be reported to Home Store Furniture within 24 hours of delivery.

Photos, videos, packaging photographs, proof of purchase, or other documentation may be required to process a damage claim.

Customer Assembly

If you choose to assemble your furniture yourself, all parts must be inspected before assembly begins.

Any damaged part must be photographed before it is assembled, installed, or used.

If damage is reported after customer assembly, photographs showing that the affected part was damaged before assembly must be provided for the claim to be considered.

Home Store Furniture is not responsible for damage caused by improper assembly, installation, handling, modification, or misuse.

Free Customer Pickup

Customer pickup from our store is free of charge.

Customers are responsible for carefully inspecting all merchandise before leaving the pickup location.

Any visible damage, missing pieces, or incorrect merchandise must be reported to a Home Store Furniture team member before the merchandise leaves our location.

Once merchandise has been accepted and leaves our location, the customer assumes responsibility for its transportation and handling.

Home Store Furniture is not responsible for damage occurring during customer loading, transportation, securing, unloading, handling, assembly, or installation.

Customers are responsible for:

• Bringing an appropriately sized vehicle

• Safely securing their merchandise

• Protecting merchandise during transportation

• Ensuring adequate assistance for unloading

Measure Before You Buy

Customers are responsible for confirming that their furniture will fit both their intended space and the entire delivery path.

Please measure:

• Doorways and entrances

• Hallways

• Stairways

• Elevators

• Corners and turns

• Building access points

• The intended location of the furniture

If merchandise cannot be delivered because it does not fit, access is restricted, building rules prevent delivery, or measurements were incorrect, additional delivery or redelivery fees may apply.

Furniture not fitting into the customer's home or desired location is not considered a product defect.

Missed or Unsuccessful Deliveries

Customers are responsible for being available during their scheduled delivery window and ensuring that the delivery location is accessible.

If delivery cannot be completed because the customer is unavailable, access is unavailable or restricted, the merchandise does not fit, building restrictions prevent delivery, or conditions at the property prevent delivery, additional delivery or redelivery charges may apply.

Property & Delivery Access

Customers are responsible for providing a reasonably safe and accessible delivery area.

Please remove fragile, valuable, or breakable items from the delivery path and protect flooring or other sensitive surfaces when necessary.

Home Store Furniture is not responsible for pre-existing damage to walls, floors, doors, stairways, elevators, driveways, landscaping, or other property.

Any property damage believed to have occurred during delivery should be reported promptly.

Storage & Delayed Pickup

Customers are responsible for arranging pickup or delivery within the agreed timeframe after being notified that their merchandise is available.

If merchandise is held for an extended period at the customer's request, pickup is unreasonably delayed, or scheduled delivery is repeatedly postponed, storage fees may apply.