Return & Refund Policy

At Home Store Furniture, we want our return and refund policies to be clear and transparent. Please review the following terms before completing your purchase.

Returns & Exchanges

Regular-priced merchandise may be returned within 7 days of delivery or pickup, subject to the following conditions:

• All approved returns are subject to a 30% restocking fee.

• Customers are responsible for all return shipping, transportation, or pickup costs.

• Original delivery, shipping, assembly, and service fees are non-refundable.

• Merchandise must be unused and returned in its original condition, free from damage, stains, odors, pet exposure, modifications, or signs of use.

• Returned merchandise is subject to inspection before a refund is approved.

• Approved refunds will be issued to the original payment method when applicable.

Home Store Furniture reserves the right to refuse a return that does not meet these requirements.

Final Sale Items

The following merchandise is FINAL SALE and cannot be returned or exchanged:

• Any discounted, promotional, sale, clearance, or reduced-price merchandise

• Floor models and as-is merchandise

• Special-order and custom-order merchandise

• Mattresses and opened bedding products

• Used, damaged, stained, modified, altered, or assembled merchandise

Discounted merchandise is final sale regardless of whether the item is specifically labeled or marked "Final Sale."

Floor Models & As-Is Merchandise

All floor models and as-is merchandise are final sale.

Floor models and as-is items may have cosmetic imperfections, signs of display, variations, or normal showroom wear.

Customers are responsible for inspecting these items before purchasing or taking possession.

Damage Claims

Customers should inspect merchandise carefully at the time of delivery.

Any visible damage, incorrect merchandise, or missing pieces should be reported to the delivery team before they leave whenever reasonably possible.

Any damage discovered after delivery must be reported to Home Store Furniture within 24 hours of delivery.

Damage claims submitted after the 24-hour reporting period may not be eligible for review.

Customers submitting a damage claim may be required to provide:

• Clear photographs of the damaged area or part

• Photographs showing the complete item

• Photographs of the packaging, when available

• Videos showing the issue, when necessary

• Proof of purchase

• Any additional information reasonably required to evaluate the claim

We recommend keeping the original packaging until the merchandise has been fully inspected.

Customer Assembly & Damage Claims

If you choose to assemble your furniture yourself, all pieces and parts must be inspected before assembly begins.

If a part arrives damaged, clear photographs showing the damage must be taken before the part is assembled, installed, or used.

If damage is reported after customer assembly, the customer must provide photographs showing that the affected part was damaged prior to assembly for the claim to be considered.

Home Store Furniture is not responsible for damage resulting from improper assembly, installation, handling, modification, misuse, or failure to follow manufacturer instructions.

The 24-hour damage reporting requirement applies to customer-assembled merchandise as well.

Manufacturing Defects & Warranty Claims

Manufacturing defects and warranty claims are handled separately from returns.

A manufacturing defect or warranty claim does not automatically qualify an item for a refund, return, or complete replacement.

Depending on the nature of the issue and applicable manufacturer warranty, an appropriate resolution may include:

• Inspection

• Repair

• Replacement parts

• Replacement of the affected component

• Another remedy available under the applicable warranty

Home Store Furniture may require photographs, videos, proof of purchase, serial numbers, or other documentation necessary to evaluate and process a claim.

Normal wear and tear, accidental damage, misuse, improper care, stains, pet damage, customer transportation damage, improper assembly, modifications, or damage occurring after possession are not considered manufacturing defects.

Special & Custom Orders

Special-order and custom-order merchandise is final sale and non-refundable.

Estimated arrival dates are estimates and are not guaranteed. An unforeseen delay does not automatically qualify a special or custom order for cancellation or refund.

Order Cancellations

Order cancellations are subject to approval by Home Store Furniture.

Special orders, custom orders, merchandise already ordered from a manufacturer, and merchandise already in transit may not be canceled.

Approved cancellations may be subject to applicable restocking fees and any shipping, freight, processing, or other costs already incurred.

Refunds

When a return or cancellation is approved, applicable restocking fees, return transportation costs, shipping costs, and other non-refundable charges will be deducted from the amount refunded.

Refunds will be issued to the original payment method when applicable.

These policies do not limit any rights or remedies that cannot legally be waived under applicable law.