Santorini Sofa

At Home Store Furniture, we are dedicated to providing you with top-quality furniture and excellent customer service. We recognize that circumstances may change, and you may need to explore your options regarding refunds and cancellations. Please review our refund policy below to understand how we handle these situations:

1. Refund Window: You have a 1-week (7-day) window from the date of delivery or pickup to initiate a refund request for your purchase.

2. Refund Eligibility: To be eligible for a refund, the following criteria must be met:

1. The items must be in their original, undamaged condition.
2. All original packaging and accessories must be included.

3. Refund Procedure: If your refund request is approved, a 30% restocking fee may be applied, and you will be responsible for covering the return shipping or delivery fees.

4. Refund Request Approval: All refund requests must be exceptionally approved and confirmed via email by our team. To start the refund process, please reach out to our customer support at homestorefurnish@gmail.com

Please Note:

1. All sales are considered final, and we do not accept cancellations or offer refunds by default.
2. In the case of damaged products or missing pieces, please report these issues via email within 48 hours of delivery. Claims submitted after this period will not be considered. Therefore, we kindly ask you to inspect your merchandise promptly upon receipt.
3. For damaged items, it is crucial to attach clear photos of the damage to the email. Additionally, please retain the original packaging if the manufacturer requires it for replacement.